Welcome to Customer Service
This website provides additional support to complement the Heinemann NVQ/SVQ Level 2 Customer Service Candidate Handbook. For information on how the unit numbers link to the different awarding organisation specifications click here.
Here you will find:
Additional content for book units
Including web links, answers to questions
and sample forms to use when completing Portfolio Tasks.
Additional optional units
Full coverage of additional popular units from the NVQ/SVQ.
Technical Certificate units
Doing an Apprenticeship? Use the dedicated Technical Certificate units to revise for your on-screen assessment or develop your knowledge and understanding to help you produce a portfolio.
Log into the website using the user name and log-in details in the book (on page v), and select the content you want to see from the left-hand menu.
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