Welcome to Customer Service

This website provides additional support to complement the Heinemann NVQ/SVQ Level 2 Customer Service Candidate Handbook. For information on how the unit numbers link to the different awarding organisation specifications click here|.

Here you will find:

Additional content for book units

Including web links, answers to questions
and sample forms to use when completing Portfolio Tasks.

Additional optional units

Full coverage of additional popular units from the NVQ/SVQ.

Technical Certificate units

Doing an Apprenticeship? Use the dedicated Technical Certificate units to revise for your on-screen assessment or develop your knowledge and understanding to help you produce a portfolio.

Getting started

Log into the website using the user name and log-in details in the book (on page v), and select the content you want to see from the left-hand menu.

About Cookies

This Pearson website stores cookies on your computer. They help the site work better for you, and let us understand how our visitors use the site so that we can keep improving it for you. If you login, we assume you are happy to accept the site's usage of cookies. Learn more|.